Financial Operations Manager

The Financial Operations (FOPs) Manager will report directly to the COO and be responsible for operationalizing the vision of the CEO and COO to ensure we have scalable processes and structure for all financial functions including but not limited to: monthly reconciliation, billing, fundraising (i.e. financial modeling), compensation models, and customer business models.

The intent is to have the FOPs Manager be the foundational position upon which we build a strong financial team as we continue to scale into several new healthcare verticals over the next twelve months. Due to the speed of our growth, we are seeking a candidate who has (1) transactional experience in healthcare technology (i.e. SaaS business models), (2) experience in a startup environment, and (3) is extremely proactive. If you do not meet these criteria, please do not apply. We will continue to build out our finance team over the next twelve months and would welcome your application at that time.

The successful candidate will be responsible for managing cashflow, supporting the billing process in collaboration with the customer success team, own the financial model for fundraising and investor engagement, gathering and prioritizing financial requirements from all departments, managing financial data requirements, and developing quarterly financial updates to the board and significant investors. The role also includes working collaboratively with sales, marketing and customer success to ensure revenue and customer satisfaction goals are met, and that the product fully supports our strategy and goals from a financial perspective.

In order to thrive within our company culture, you should have a proactive, team-focused spirit, using creative problem solving and iteration to evaluate, manage, and scale our operations while directly engaging with executives, partners, and current / potential investors. The ideal candidate has excellent communication abilities, organizational skills, a passion for connecting with people, leading through example, and establishing structure and process to scale a team.
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Here are the skills and experience you'll need to be successful:

Requirements

• Minimum of 5 years of finance experience working in the technology and/or healthcare industries
• Financial modeling expertise (investment banking expertise preferred)
• High comfort level in financial planning and analysis (FP&A) and oversight of booking
• Excited by the idea of managing multiple responsibilities at once in a startup environment, and ruthlessly prioritizing the highest impact work
• Learns quickly and updates processes/structure on the fly while building the “plane in flight”

Education

• Bachelor's degree

Skills

Proactivity is the #1 skill desired. Excellent verbal and written communication and presentation expertise, comfortable picking up the phone to speak with teammates and customers, detail-oriented, conscious of deadlines, collaborative, excels in a fast-paced environment, and adaptable to change. Exceptional ability to use analytical skills to explain product benefits to and excited to go above and beyond. Ability to present analytics in a clear, concise manner to the customer to demonstrate ROI.

Working knowledge of the following tools, a plus:

• Salesforce
• Quickbooks
• Stripe
• Blackthorn
• Justworks
• Carta

General Business Skills

• Excellent communication skills, with great instincts as to when/how to communicate both internally/externally around product releases and any challenges to the timelines
• Organizational and project management skills to manage multiple projects in a fast-paced, deadline-driven environment and are agile to changes
• Meticulous attention to detail, excellent organizational/project management skills and ability to review deliverables for completeness, quality and compliance with established styles/standards
• Highly motivated/self-starter with a sense of ownership, willingness to learn, high degree of curiosity and desire to succeed
• Sense of accountability and ownership for accounts being managed and ability to look for a viable solution to any potential problem
• Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision
• Ability to work with and influence a wide range of cross-functional work teams and leaders within a matrix organization
• Excellent interpersonal, written/oral communication to effectively communicate results/implications both verbally and in writing to technical and non-technical audiences regarding operationalizing data
• Passionate and persuasive, ability to understand how to convince a customer to think non-traditionally in order to understand the value of new technology
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And here is what's in it for you:

• BetterHealthcare is currently remote and has no immediate plans for an office
• May be required to travel to various locations for fundraising and strategy sessions
• Be a part of an exceptional team: our hiring bar is high and your colleagues are talented, motivated, self-starters
• Report directly to the COO
• Opportunity to build a strong financial team as our business scales into several new healthcare verticals
• Excellent benefits package, including health savings accounts and commuter benefits, discounts on select gym memberships, and annual subscription to One Medical, 401(k)
• Monthly team social activities and clubs
• Additional perks: lunch and snack perks, summer Fridays

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